Where are my projects stored?
Projects, imported images, and saved artwork are stored locally on your device. ColorPad does not upload them to Sinbad Labs servers.
ColorPad Support
How can we help?
Find answers to common questions below, or contact us if you need help with ColorPad.
Contact Support
Email us at support@sinbadlabs.com. To help us investigate, please include your device model, iOS or iPadOS version, ColorPad version, and a short description of what happened.
Frequently Asked Questions
Will deleting the app remove my artwork?
Yes. Deleting ColorPad or removing its app data may permanently remove your projects, imported pages, and saved progress. Export any artwork you want to keep before deleting the app or changing devices.
How do I import a coloring page?
Use the import option in ColorPad to choose line art from your photo library. If access is unavailable, open your device's Settings and review ColorPad's photo permissions.
How do I manage or cancel a subscription?
Subscriptions are managed by Apple. Open the Settings app, tap your name, then tap Subscriptions to view, change, or cancel your ColorPad subscription.
How do I restore a purchase?
Make sure you are signed in with the Apple Account used for the original purchase, then use Restore Purchases from ColorPad's purchase screen. If it still does not appear, contact us by email.
ColorPad is not working as expected. What should I try?
First, close and reopen ColorPad and check that your device is running the latest available version of the app. If the issue continues, email us with the details listed above. Avoid deleting the app unless you have exported the artwork you want to keep.